Complaints Procedure

We aim to give a clear, honest and professional service. If something has gone wrong, we want to hear about it and put it right.

Step 1 — Tell us

Email enquiries@casereviewuk.co.uk with "Complaint" in the subject line, or write to us at the postal address below. Please include your name, the matter reference, and what has gone wrong.

Step 2 — Acknowledgement

We will acknowledge your complaint within 3 working days.

Step 3 — Investigation and response

A senior member of the team will investigate and send you a written response within 20 working days. If we need longer we will tell you why and when to expect a full response.

Step 4 — If you're still unhappy

If your complaint concerns a regulated legal service, you may be able to escalate it to the Legal Ombudsman (legalombudsman.org.uk, 0300 555 0333) within 6 months of our final response. For matters that fall outside legal-services regulation, you can raise the matter with your card issuer if a payment was made by card.

Contact

Case Review UK
London, United Kingdom
enquiries@casereviewuk.co.uk · +44 20 0000 0000